VIP Program Policy

  1. VIP Card issued to customer, shall record issue date, card number name of cardholder as provided in the form.
  2. The first member card printing is free. For second card printing will cost 40,000 Rail (US$10).
    Sokha Hotels & Resorts is not responsible for any loses, damages or a charge of 40,000 Rail (US$10) will apply for the replacement.
  3. A referral person for VIP member/card will be allowed from manager level in related department of the hotel properties.
  4. VIP member register processing will normally take 30 minutes, depends on operation (customer walk in). Customer will have choice to register by website and highly recommended.
  5. By completing the Members Application Form customer has confirmed, the reviewed, understood and agreed to these Sokha Hotels & Resorts VIP Program terms & conditions. Please follow term condition with full name in ID card, date of birth, phone number, email address, and referral person.
  6. Sokha Hotels & Resorts reserve the rights to change VIP program benefits from time to time for improving member’s satisfaction without notice, and you agree that each time you use the VIP card you accept the terms as existing at that time on www.sokhahotels.com/vip.
  7. Participation in the VIP Program is open only to individuals (including employees of Sokha Hotels & Resorts). Participation is offered at the discretion of Sokha Hotels & Resorts, who has the rights to accept or reject any application to participate.
  8. VIP program benefit apply any of Sokha Hotels & Resorts and 40 Food & Beverage outlets within Kingdom of Cambodia and is not useable with any other coupons, vouchers, discounts or hotel special offers.
  9. SOKHA VIP program is not applicable for birthday party, anniversary, tour group, wedding, MICE or other conference receptions. But, is applicable for birthday party or anniversary subject to the guests are fully order a la carte menu or existing buffet from the restaurant.
  10. Member of VIP program will be cancelled/refused to individuals by Sokha Hotels & Resorts at its decision, if Member is deemed to be fraudulent, linked to a fraudulent Membership and/or a Member engages at any Sokha Hotels & Resorts.
  11. Sokha Hotels & Resorts reserves the right to terminate VIP Program at any time by giving you at least 30 days prior written notice in which case you will end to be able to use and/or participate within Sokha Hotels & Resorts VIP Program and Sokha Hotels & Resorts shall have no further liability to members.
  12. Except as provided in any law which cannot lawfully be excluded or modified by agreement, Sokha Hotels & Resorts does not accept any liabilities, including for negligent acts and omissions, with respect to:
    1. the break of any of these terms or any term implied by law (including statute) by any person other than Sokha Hotels & Resorts
    2. any VIP Program Benefit or other reward, prize or giveaway
    3. any death or injury or consequential loss or damage arising from the supply of a VIP Benefit and/or other reward, prize, giveaway;
    4. the loss, theft or destruction of a VIP Card or any other VIP Program Benefit or other reward, prize, giveaway;
    5. any failure, delay or inability to provide a VIP Card or other VIP Benefit or other reward, prize, giveaway to you caused by circumstances beyond its control, including strikes or industrial disputes, acts of God, flood, weather, war or civil disturbance; and
    6. any other liability, loss or damage incurred or suffered by any Member (or any other person) in connection with VIP Program
  13. Sokha Hotels & Resorts VIP Cards are not debit, credit or charge cards, are not transferable and remain the property of Sokha Hotels & Resorts.
  14. Occasionally Sokha Hotels & Resorts will send you offer from partners of Sokha Hotels & Resorts
  15. Members are exclusively responsible for any government tax, duty or other charge imposed by law in Kingdom of Cambodia in respect of Sokha Hotels & Resort VIP Card, member’s participation in Sokha Hotels & Resort’s VIP Program, Sokha Hotels & Resorts giveaways, prizes or vouchers issued or any other transaction within or resulting from Sokha Hotels & Resorts VIP Program.

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